Privacy Policy
Privacy Policy for City Centre Clean
Last Updated: 01 November 2025
1. Introduction
Welcome to City Centre Clean (“we,” “our,” or “us”).
We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website https://www.citycentreclean.com.
If you do not agree with this Privacy Policy, please do not use our website.
2. Who We Are
City Centre Clean Ltd is a professional cleaning company based in Nottingham, United Kingdom.
Registered address:
City Centre Clean
Enterprise Centre
David Lane
Basford
Nottingham
NG6 0JU
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).
3. Information We Collect
a. Personal Information You Provide
We may collect personal information that you voluntarily provide to us, such as:
-
Name, email address, phone number, and other contact details
-
Information you provide when submitting an enquiry or booking request
b. Automatically Collected Information
When you visit our website, we may automatically collect:
-
IP address, browser type, operating system, access times, and pages visited
-
Information gathered through cookies or similar technologies (see Section 9)
4. How We Use Your Information
We may use your personal data to:
-
Respond to enquiries or provide customer support
-
Provide, manage, and improve our cleaning services
-
Personalise your experience on our website
-
Send service updates or promotional materials (only if you have opted in)
-
Comply with legal or regulatory obligations
-
Detect and prevent fraud or misuse of our services
You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly at info@citycentreclean.com.
5. Legal Basis for Processing (UK GDPR)
We process your personal data only when one or more of the following legal bases apply:
-
Consent – you have given us clear permission to process your data.
-
Contract – processing is necessary for the performance of a contract with you.
-
Legal obligation – we must comply with the law.
-
Legitimate interests – it is in our legitimate interest to do so (for example, to improve our services) and your rights are not overridden.
6. Disclosure of Your Information
We do not sell or rent personal information to third parties.
We may share your information with:
-
Service providers who help us operate our website or deliver our services (e.g., hosting, email, or analytics providers) under strict confidentiality agreements.
-
Legal authorities when required to comply with a legal obligation or protect our rights, property, or safety.
7. Data Transfers Outside the UK
If we transfer your personal data outside the UK (for example, to cloud hosting or analytics providers), we ensure that appropriate safeguards are in place, such as:
-
The UK International Data Transfer Agreement (IDTA), or
-
An adequacy decision approved by the UK Information Commissioner’s Office (ICO).
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
For example:
-
Enquiry and booking information – retained for 2 years after last contact
-
Marketing preferences – retained until consent is withdrawn
-
Financial records – retained for 6 years for accounting and legal purposes
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us understand how our website is used and improve its functionality.
We use the following types of cookies:
-
Essential cookies – required for the website to function.
-
Analytics cookies – help us understand how visitors use our site.
-
Preference cookies – remember your settings and preferences.
You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect some website features.
For more information, see our Cookie Policy
10. Your Data Protection Rights
Under UK data protection law, you have the right to:
-
Access your personal data
-
Rectify any incorrect or incomplete data
-
Erase your data (“the right to be forgotten”), in certain circumstances
-
Restrict or object to our processing of your data
-
Withdraw consent at any time (where processing is based on consent)
-
Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
ICO Contact Details:
Website: https://www.ico.org.uk
Phone: 0303 123 1113
11. Children’s Privacy
Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.
12. Data Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
These include:
-
SSL encryption for data transmitted via our website
-
Secure servers and access controls
-
Regular review of our security practices
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: